Find quick answers to common questions about laundry pickup, delivery scheduling, pricing, garment care, and using the Launder app.
We redesigned the Help Center experience to feel cleaner, faster, and easier to navigate while preserving every original support answer and policy.
Helpful answers to the questions customers ask most often about pickup, delivery, laundry handling, garment care, and payments.
No. You can leave your laundry in a secure location and include pickup or delivery instructions directly for the driver.
No. Our team sorts clothing by color and fabric type unless you request special separation instructions.
Your saved payment method is automatically charged once your order has been completed and invoiced.
Order minimum varies by location and is typically between $30-$50. Enter your address to check pricing, no sign-up required.
Launder was designed to make laundry pickup and delivery easy to manage with flexible scheduling, app tracking, contactless service, and responsive support.
Receive pickup alerts, delivery updates, and order notifications directly through the app.
Perfect for apartments, doorman buildings, offices, and busy NYC schedules.
Select detergents, hang dry options, and garment care instructions for every order.
Our team is available to help with scheduling, billing, and garment care questions.
We support multiple detergent options including sensitive skin and fragrance-free solutions. You can also provide your own detergent if preferred but it is highly recommended to let staff pick based on your items for best results.
Yes. Add a note with your order and our team will handle delicate garments with additional care.
Hang Dry means garments are air dried on hangers instead of being machine dried. The first 5 hang dry items are included at no additional charge. Please note, these items may be returned damp in order to meet the delivery time slot.
Most small Comforters/Blankets are charged by the pound. Heavy Comforters are billed separately based on factors like size, material, and drying requirements.
Yes. You can reschedule your pickup or delivery anytime through the app or online account portal.
Every customer receives one complimentary missed pickup every 3 months. After that, a small missed pickup fee may apply.
No. Launder fully supports contactless pickup and delivery for apartments, homes, offices, and buildings with doormen or concierge staff.
Your payment method is charged once your order has been completed and the final invoice has been generated.
In most cases, nope. Depending on your order and service selection, expedited processing or on special requests, charges may apply.
In the rare case something goes wrong, reach out to our support team and we’ll work quickly to resolve the issue, inclding providing account credits or refunds when appropiate.
Our support team is available to help with pickup coordination, garment care questions, delivery updates, billing issues, and account support.
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