How can we help you today?

Laundry

No need to separate your laundry unless you want certain items cleaned with different detergent or packed separately.

Yes, you can select a detergent from our list: Tide Original, Tide Simply Clean & Fresh, Gain Original, Ariel Liquid, All Regular, All Free & Clear (Sensitive Skin), Molly Suds (Sensitive Skin), Dreft (Baby Detergent).

If you have any shirts that you want hang dried please take a picture in the mobile app or separate the items and mark the bag “Hang Dry”. After cleaning we will hang the items to dry. Please note that hang drying takes longer than a machine dry so it may delay the delivery of your clean clothes.

Yes, we can wash delicate items. If there is special care needed for any clothing items please let us know before hand by making a note and taking a picture.

Mobile App

You can download the iOS app from the mobile app store or the Android app from the Google play store.

You can select a new pickup location or use a previously selected location. After selecting a pickup location you can select your time window and add pickup instructions. When selecting the items you want cleaned you can take pictures of stains and enter clothing specific cleaning instructions.

When you are adding your cleaning items simply add any notes about a preferred cleaning detergent or dryer sheets.

Account

You can login to your online dashboard and select "change password" under your account.

If you would like us to delete your account please send us an email: support@launderinc.com

You can change your information under the account section in the online web portal.

You can go to either the app or login page and select forgot password. After entering your email, if it matches one of our accounts, then we will send a reset password link to your email.

Delivery

Our driver will come to your front door, leave it with your doorman or where ever you prefer.

Yes. Simply go onto the app or our website and select a new pick up or delivery window.

You can go onto the app and select a new delivery window or reach out to us at Support@launderinc.com and we’ll coordinate a new delivery for you.

Payments

You can find our full price list here.

We currently require a minimum order of $20.

No need for cash when you use Launder. When registering we collect your credit card information, and charge your card for each order. We send a receipt to your inbox, it's that simple!

Your card on file is charged once the order is ready and your final invoice has been created.

There are no refunds but you can contact us at Support@launderinc.com for any issues with your order.

Systems

To provide you with powerful apps that give you the most cleaning power LAUNDER uses DRYV technologies to run our iOS and Andriod apps.

LAUNDER uses DRYV Technologies to send you automated emails to keep you up to date on your order from upcoming pick up times to invoice and much more!

Can't find what you are looking for?
Send us and email at support@launderinc.com.